{"id":1782,"date":"2021-08-30T18:25:03","date_gmt":"2021-08-30T23:25:03","guid":{"rendered":"http:\/\/paorengifo.com\/?page_id=1782"},"modified":"2025-07-18T11:46:26","modified_gmt":"2025-07-18T16:46:26","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/paopu.co\/?page_id=1782","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En&nbsp;<strong>Pao Pu<\/strong>, nos esforzamos por ofrecer productos de alta calidad y experiencias excepcionales en cada uno de nuestros tratamientos. Sabemos que pueden surgir situaciones imprevistas, por lo tanto, te invitamos a leer cuidadosamente nuestra pol\u00edtica de devoluciones y reembolsos tanto para productos comprados en tienda como para servicios agendados.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Productos comprados en tienda o tienda online<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705&nbsp;<strong>Devoluciones aceptadas<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aceptamos devoluciones de productos \u00fanicamente si cumplen con las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El producto est\u00e1 sin abrir, sin uso y en su empaque original.<\/li>\n\n\n\n<li>La solicitud de devoluci\u00f3n se realiza dentro de los\u00a0<strong>5 d\u00edas h\u00e1biles<\/strong>\u00a0posteriores a la compra.<\/li>\n\n\n\n<li>Se presenta el comprobante de pago o factura.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u274c&nbsp;<strong>No se aceptan devoluciones en los siguientes casos:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos abiertos, usados o manipulados.<\/li>\n\n\n\n<li>Productos en promoci\u00f3n o con descuento.<\/li>\n\n\n\n<li>Productos de uso personal como mascarillas, sueros o cremas faciales, por razones de higiene.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb8&nbsp;<strong>Reembolsos<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si tu devoluci\u00f3n es aprobada, puedes optar por:\n<ul class=\"wp-block-list\">\n<li>Reembolso en el mismo m\u00e9todo de pago (si aplica).<\/li>\n\n\n\n<li>Un bono o cr\u00e9dito en tienda para usar en futuras compras.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Los costos de env\u00edo no son reembolsables.<\/li>\n\n\n\n<li>El reembolso se procesa en un plazo de\u00a0<strong>5 a 10 d\u00edas h\u00e1biles<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Servicios y tratamientos faciales agendados<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc6&nbsp;<strong>Reprogramaciones<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Puedes reprogramar tu cita sin costo con\u00a0<strong>al menos 12 horas de anticipaci\u00f3n<\/strong>.<\/li>\n\n\n\n<li>Solo se permite\u00a0<strong>una reprogramaci\u00f3n gratuita<\/strong>\u00a0por cita. A partir de la segunda, se aplicar\u00e1 un recargo del 20%.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u274c&nbsp;<strong>Cancelaciones<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las cancelaciones con menos de 12 horas de anticipaci\u00f3n no son reembolsables.<\/li>\n\n\n\n<li>Si no asistes a tu cita sin notificar, se considerar\u00e1 como\u00a0<strong>\u00abcita perdida\u00bb<\/strong>\u00a0y no ser\u00e1 reembolsada.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb0&nbsp;<strong>Reembolsos por servicios<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Solo se realizar\u00e1n reembolsos si el servicio no se pudo prestar por causas atribuibles a\u00a0<strong>Pao Pu<\/strong>\u00a0(ej. falla del equipo, ausencia del profesional sin aviso).<\/li>\n\n\n\n<li>En ning\u00fan caso se realiza reembolso si el cliente no qued\u00f3 conforme con los resultados por expectativas personales, ya que cada piel responde de manera distinta.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. \u00bfC\u00f3mo solicitar una devoluci\u00f3n o reembolso?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Escr\u00edbenos a nuestro correo:\u00a0<strong>hola@paopu.co<\/strong>\u00a0o cont\u00e1ctanos por WhatsApp al\u00a0<strong>3217531950<\/strong>\u00a0con la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombre completo<\/li>\n\n\n\n<li>N\u00famero de pedido o nombre del servicio<\/li>\n\n\n\n<li>Motivo de la solicitud<\/li>\n\n\n\n<li>Foto del producto (si aplica)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro equipo revisar\u00e1 tu solicitud y te dar\u00e1 respuesta en un plazo m\u00e1ximo de&nbsp;<strong>48 horas h\u00e1biles<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Consideraciones adicionales<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nos reservamos el derecho de actualizar esta pol\u00edtica en cualquier momento sin previo aviso.<\/li>\n\n\n\n<li>Al realizar una compra o agendar un servicio, est\u00e1s aceptando los t\u00e9rminos de esta pol\u00edtica.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gracias por elegir Pao Pu. Self care is self love. \ud83c\udf3f<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En&nbsp;Pao Pu, nos esforzamos por ofrecer productos de alta calidad y experiencias excepcionales en cada uno de nuestros tratamientos. Sabemos que pueden surgir situaciones imprevistas, por lo tanto, te invitamos a leer cuidadosamente nuestra pol\u00edtica de devoluciones y reembolsos tanto para productos comprados en tienda como para servicios agendados. 1. Productos comprados en tienda o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1782","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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